Refund policy

Return & Refund Policy

At PrimeKart, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To qualify for a return, the item must be:

Unused, unworn, and in its original condition
Returned with all original tags and packaging
Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at primekart.me@gmail.com with your order number and reason for the return.

Return Address:
8550 Nw 70th st , Miami FL 33166

Once your return request is approved, we will provide instructions on how to return your item. Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at primekart.me@gmail.com. We will review the issue and work quickly to resolve it.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Perishable goods
Beauty and personal care products
Hazardous materials, flammable liquids, or gases
Gift cards
Clearance, final sale, or discounted items

If you have questions regarding a specific product, please contact us before making a purchase.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item (if eligible), and place a new order once your return is approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason and without justification.

Items must be returned in their original condition, unused, with tags attached, and in the original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at primekart.me@gmail.com.